Refund Policy

1. General Refund Policy

We understand that circumstances may arise where a refund is necessary. Refunds are considered only under specific conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if all of the following conditions are met:

• The refund request is made within 7 days of purchase
• No more than 20% of the purchased content has been accessed or downloaded
• No exams from the purchased content have been attempted
• Technical issues prevented access to the content (verified by our support team)
• A duplicate purchase was made in error

3. Non-Refundable Items

Refunds are not available for:

• Purchases made more than 7 days ago
• Content that has been substantially accessed (over 20%)
• Exams that have been attempted or completed
• Purchases made during promotional or special offers
• Credits that have been partially used

While we strive to protect your data, no system can guarantee absolute security.

4. Refund Request Process

To request a refund:

• Contact our support team at support@atk247.com or call +91 9952861699
• Provide your order number and reason for the refund
• Allow 3–5 business days for review
• If approved, refunds will be processed within 7–10 business days
• Refunds will be credited to the original payment method

5. Partial Refunds

In certain cases, we may offer partial refunds for unused portions of purchased content or credits. These decisions are made on a case-by-case basis at the discretion of our support team.

6. Technical Issues

If technical difficulties prevent access to purchased content, contact our support team immediately. We will attempt to resolve the issue first. If the problem cannot be resolved, you may be eligible for a full refund.

7. Subscription and Credit Refunds

For subscription-based services or credit purchases:

• Refunds are prorated based on unused time or credits
• Refunds for subscriptions must be requested before the next billing cycle begins

8. Dispute Resolution

If your refund request is denied and you disagree with the decision, you may escalate the matter by contacting our senior support team. We will review your case again and provide a final decision within 5 business days.

9. Changes to Refund Policy

We may update this Refund Policy at any time. Changes take effect immediately upon posting on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: